1. As a Red Bow 15 Member, you will receive a 15% discount on all repairs on listed equipment, plus annual maintenance and priority scheduling.

2. Our regular service hours are Monday through Friday from 8:00AM to 4:00pm.

3. Our travel rate will apply to all after hours-service visits. This rate will be charged during any service visit that is not within our regular service hours as defined above and is subject to change. Overtime Rates will apply.

4. The membership may be cancelled upon written notice. If cancelled within the first nine months we will cost any work performed to date at regular service rates plus add 4% per month for coverage allowance, and refund the difference, if any. No refunds will be issued for cancellations made after the first nine months.

5. We may cancel this agreement upon written notice for the following reasons:

• No equipment inspection was made by one of our service technicians prior to the issuance of this agreement or another contractor has done work on the covered equipment during the agreement period.
• If you choose not to replace equipment or otherwise update the system as determined necessary for continued usual, normal, and safe use.
• Non-payment of the plan.

6. This agreement shall be renewed upon payment of the renewal invoice under the various terms offered. There is no obligation by either party to renew this agreement.

7. Memberships are transferable to the new owner if the property is sold – a selling point for new buyers!

8. Only the equipment listed on the membership is covered. In the event of a service issue on non covered equipment, all costs will be billed in full (no discounts). The maintenance(s) on the covered systems must be performed within the agreement period. We will make all repairs and replacement of part(s) as necessary to maintain the normal operating condition of each piece of equipment covered under the agreement, during the agreement period, and at the address on the face of the agreement.

9. This agreement shall apply only to the operation of each specified product under conditions for which that product was designed and shall not cover service necessitated by external conditions or situations not caused by, or not the responsibility of Ace Hardware Home Services. These sorts of things might include defective or inadequate plumbing, water supply, oil, gas, or power supply.

10. Repair is not covered if the product failure was due to loss or damage from intervening, external causes which are not covered by this contract shall include but not be limited to: other contractors, pets, mold, asbestos, fire, water, windstorm, hail, lightening, earthquake, other naturally occurring disasters, theft, riot, acts of terrorism, acts of war, misuse, or abuse.