Stress-Free HVAC and Plumbing Maintenance For Your Home in Greater Boston
RED BOW 15 MEMBERSHIP TERMS AND CONDITIONS
1. As a Red Bow 15 Member, you will receive a 15% discount on all repairs on listed equipment, plus annual maintenance and priority scheduling.
2. Our regular service hours are Monday through Friday from 8:00AM to 4:00pm.
3. Our travel rate will apply to all after hours-service visits. This rate will be charged during any service visit that is not within our regular service hours as defined above and is subject to change. Overtime Rates will apply.
4. The membership may be cancelled upon written notice. If cancelled within the first nine months we will cost any work performed to date at regular service rates plus add 4% per month for coverage allowance, and refund the difference, if any. No refunds will be issued for cancellations made after the first nine months.
5. We may cancel this agreement upon written notice for the following reasons:
- No equipment inspection was made by one of our service technicians prior to the issuance of this agreement or another contractor has done work on the covered equipment during the agreement period.
- If you choose not to replace equipment or otherwise update the system as determined necessary for continued usual, normal, and safe use.
- Non-payment of the plan.
6. This agreement shall be renewed upon payment of the renewal invoice under the various terms offered. There is no obligation by either party to renew this agreement.
7. Memberships are transferable to the new owner if the property is sold – a selling point for new buyers!
8. Only the equipment listed on the membership is covered. In the event of a service issue on non covered equipment, all costs will be billed in full (no discounts). The maintenance(s) on the covered systems must be performed within the agreement period. We will make all repairs and replacement of part(s) as necessary to maintain the normal operating condition of each piece of equipment covered under the agreement, during the agreement period, and at the address on the face of the agreement.
9. This agreement shall apply only to the operation of each specified product under conditions for which that product was designed and shall not cover service necessitated by external conditions or situations not caused by, or not the responsibility of Ace Hardware Home Services. These sorts of things might include defective or inadequate plumbing, water supply, oil, gas, or power supply.
10. Repair is not covered if the product failure was due to loss or damage from intervening, external causes which are not covered by this contract shall include but not be limited to: other contractors, pets, mold, asbestos, fire, water, windstorm, hail, lightening, earthquake, other naturally occurring disasters, theft, riot, acts of terrorism, acts of war, misuse, or abuse.
Experience Total Peace of Mind with our Unique HVAC Service Plan.
Most companies give cheap prices to get in your house for a tune-up only to sell you something else while they are there. That’s where our service plan shines because we’re not trying to sell you anything. You already know we’re doing everything we need to do to keep that system working perfectly because a failure is on us.
Have full system coverage plus annual system maintenance, with one annual payment or budget throughout the year with low monthly payments.
Benefits of Becoming a Red Bow 15 Member
You get more than just routine maintenance when you join the Red Bow 15 Membership. This plan is designed to keep your home comfortable, efficient, and protected year-round, especially through Boston’s cold winters and humid summers.
Priority Scheduling
When you need service, you move to the front of the line. Our team prioritizes Red Bow 15 Members to ensure faster response times during peak heating and cooling seasons.
15% Off Repairs
Enjoy a 15% discount on all eligible repairs for covered equipment, helping reduce the cost of unexpected breakdowns.
Annual Maintenance Included
Stay ahead of system issues with professional maintenance designed to improve efficiency, extend equipment life, and reduce the risk of costly repairs.
Worry Free System Performance
Our maintenance includes full system inspections, cleaning, and performance checks to keep everything running safely and efficiently.
Convenient Scheduling and Reminders
We will remind you when it is time for service and work around your schedule to make maintenance simple and stress free.
Covered Travel Rates During Standard Hours
Service visits during normal business hours include standard travel rates, adding even more value to your membership.
Maintenance Checklists
Air Conditioning and Cooling System Maintenance Checklist
Our comprehensive cooling system inspection helps ensure your AC is ready to handle summer heat while operating at peak efficiency.
- Inspect and clean evaporator and condenser coils
- Check and clear condensate drain lines for proper drainage
- Test expansion valve and overall refrigerant flow
- Inspect condenser unit, cabinet, and fan components
- Check fan blades, motor operation, and lubrication where applicable
- Test electrical components including capacitors and relays
- Measure temperature differentials across coils
- Inspect wiring, connections, and system controls
- Evaluate blower performance and airflow
- Check thermostat operation and calibration
- Replace or clean air filters for standard systems
- Adjust bypass dampers if needed for proper airflow balance
Heating System Maintenance Checklist
Our heating inspection is designed to prepare your system for cold weather, focusing on safety, efficiency, and reliable performance.
- Inspect and clean gas burners for proper operation
- Check pilot assembly, tubing, and ignition system
- Test flame characteristics and burner air adjustments
- Measure and verify manifold pressure and gas input
- Inspect thermocouple and gas valve functionality
- Test pilot safety controls and system shut offs
- Examine combustion chamber for safety and performance
- Inspect blower motor and airflow components
- Check fan and limit controls for proper cycling
- Test thermostat operation and accuracy
- Replace or clean air filters for standard systems
System Performance and Safety Review
Every maintenance visit also includes a full system evaluation to ensure everything is operating as intended.
- Identify signs of wear before they lead to breakdowns
- Verify safe and proper system operation
- Ensure equipment is running under normal conditions
- Provide recommendations to improve efficiency and extend system life
FAQ
Is heating and cooling maintenance really necessary?
Yes, regular maintenance is essential to keep your systems operating efficiently and safely. Routine service helps identify small issues early and prevent larger, more expensive problems.